Returns Policy


If you are not entirely satisfied with your purchase, please return the item within 14 days of the date shown on the dispatch note.

Faulty items must be returned within 30 days.

21 days for Europe and 30 days for International.

Please note the delivery charge and return cost is non refundable.

All products must be returned in its original unused condition.

We are unable to accept any returns for items that have been altered. 

Any garments returned to us with any stains or marks will not be refunded or exchanged including fake tan, perfume and deodorant.

Bodysuits, lingerie and swimwear must be returned with the hygiene sticker intact.

Pierced jewellery and tights are non-returnable due to hygiene reasons.

We may refuse to provide a refund where products are not returned in its unused state. This does not affect your statutory rights as a consumer.

If the product was purchased in a promotion such as buy one get one free, all items must be returned or no refund will be given.

Please note if you return any items outside of the 14 days, we cannot refund you for the returned item/s. We are also not able to send it back to you so please check the date on the dispatch date before returning your item.

Items must be returned at the customer's expense.

You must obtain proof of postage just in case your order is lost on its way back to Syan Fashion. Failure to do so may result in us not being able to process your return.

We reserve the right not to refund if you return items to us outside the terms of our returns policy.